Service Desk Engineer

CarTrawler

. Provide first-line support via phone, chat, email and remote sessions.

Posted 6/16/2026full-timeDublin • 🇮🇪 IrelandJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

DNSJamfMacOSTCP/IP

About the role

Key responsibilities & impact

Provide first-line support via phone, chat, email and remote sessions.
Diagnose and resolve endpoint, mobile, AV and peripheral issues.
Run conference meetings and Townhalls
Manage user lifecycle tasks across Entra ID, Microsoft 365, and third-party business platforms.
Provision and manage devices via Intune/Jamf.
Log, update and resolve tickets within SLA targets.
Maintain accurate documentation and runbooks.
Contribute to knowledge base expansion and known-error documentation.
Support IT rollouts, pilots and device refresh programmes.
Support security initiatives and low-risk change processes.
Identify recurring issues, analyse support trends, and recommend proactive improvements to enhance service quality and reduce operational friction.
Collaborate with Infrastructure and Security teams on operational and project-based activities.
Support and adopt AI-assisted workplace technologies and automation tools to enhance service delivery and operational efficiency.

Requirements

What you’ll need

A relevant third-level qualification (e.g. in IT, Business, or a related field) or equivalent practical experience in a Service Desk or IT support environment
ITIL Foundation (desirable)
CompTIA / Microsoft Fundamentals (desirable)
2+ years in IT support or similar role, supporting hybrid and remote workplace environments
Experience supporting Windows 11 and macOS environments
Demonstrated experience with identity and device management platforms
Hands on experience supporting AV, conferencing and modern workplace collaboration technologies
Experience using ticketing systems
Strong knowledge of PC hardware and software troubleshooting
Proficiency in Microsoft Office / Microsoft 365 applications
Familiarity with AI-assisted productivity tools such as Microsoft Copilot
Basic networking knowledge, including TCP/IP, DNS, and routing
Exposure to PowerShell scripting and automation concepts is advantageous
Knowledge of Salesforce is advantageous but not essential

Benefits

Comp & perks

Competitive pay and benefits, including a performance-based annual bonus, fully subsidised VHI health insurance and pension matching up to 4%.
Generous time off and flexible working, including 25 days’ annual leave, extra company days, monthly Friday Unplugged afternoons and the option to work abroad for up to 20 days a year.
Comprehensive wellbeing support, including access to health and mental health programmes (HeadsUp and EAP) and paid leave for marriage, volunteering and personal wellbeing including menstrual, menopause, and fertility leave.
Growth and recognition culture with development opportunities through training, coaching and study support plus programmes that celebrate individual and team achievements.
Everyday perks that make a difference - subsidised canteen (KC Peaches), on-site car parking, Bike to Work and TaxSaver schemes plus an active Sports & Social Club.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Windows 11macOSAV supportdevice managementtroubleshootingPowerShellnetworkingTCP/IPDNSrouting

Soft Skills

communicationcollaborationproblem-solvinganalytical thinkingcustomer servicedocumentationproactive improvementorganizational skillstime managementadaptability

Certifications

ITIL FoundationCompTIA FundamentalsMicrosoft Fundamentals