Customer Support

Cartpanda

full-time

Posted on: 1/12/2026

Location Type: Remote

Location: Brazil

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💰 R$2,436 per month

About the role

Initial contact with Cartpanda customers and potential clients
Provide human-centered, agile, and efficient support, ensuring clear and concise communication.
Analyze customer questions and reported issues, identifying root causes.
Provide detailed instructions and personalized solutions for each case.
Become an expert on the Cartpanda platform, understanding its features and applications.
Identify potential bugs or failures and escalate them to the technical team, following up on problem resolution.

Good verbal and written communication — including correct use of Portuguese
Commitment and organization — ability to manage tasks efficiently, ensuring prompt and accurate support.
Calmness and courtesy during interactions — ability to handle customers in various situations while maintaining professionalism and composure under pressure.
Adaptability to remote work — self-discipline to manage schedules and tasks without direct supervision, ensuring productivity and quality of support.
Appropriate work environment — a quiet, organized workspace with a laptop/computer and a stable internet connection to ensure efficient support.
Ability to work in a team — ease collaborating with colleagues and sharing information to improve the customer experience and team efficiency.
Affinity for technology — ability to quickly learn and operate new tools and customer support systems.
Willingness to continuous learning — curiosity and initiative to acquire new knowledge and keep up with platform and e-commerce updates.

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

verbal communicationwritten communicationcommitmentorganizationcalmnesscourtesyadaptabilityteamworkaffinity for technologywillingness to learn