CarringtonCrisp

Bilingual Early Stage Collections Specialist, II

CarringtonCrisp

full-time

Posted on:

Location Type: Hybrid

Location: Orange • California • United States

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Salary

💰 $23 per hour

Job Level

Junior

About the role

  • Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers.
  • Evaluates and helps determine the borrower’s ability to pay and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
  • Counsels borrowers on their options through education of alternative solutions.
  • Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls.
  • Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
  • Negotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures.
  • May function as the single point of contact for a borrower.
  • May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
  • Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments.
  • Assist with loan servicing website payments, denied access, password resets.
  • Respond to escrow, loss draft and closing document inquiries.
  • Provide status on a wide variety of servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, vendors for REO properties, vendors for REO properties, modification/refinance requests, repayment plans, and additional mortgages activities.
  • Perform other duties as assigned.

Requirements

  • Knowledgeable of investor hierarchies for loss mitigation options.
  • Knowledge of or ability to learn requirements of the Fair Debt Collection Practices Act.
  • Knowledge of relevant and industry-specific computer software packages.
  • Strong verbal communication skills – ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
  • Basic to Intermediate math skills (i.e., add, subtract, multiply, and divide and to record, balance, and check results for accuracy).
  • Ability to understand basic collection issues and to collaborate and explore alternative solutions.
  • Ability to apply state, federal and company requirements and make proper decisions.
  • Ability to organize thoughts and ideas into understandable terminology.
  • Negotiation skills that allow the Early Stage Collections Specialist to control the call and come to a proper resolution for both the company and the borrower.
  • High school diploma or equivalent work experience.
  • One (1) year collections experience in a customer service/call center environment and /or loan servicing experience.
  • A minimum of one (1) year of experience in the Banking, Mortgage/Loan Servicing industries preferred.
Benefits
  • Comprehensive healthcare plans for you and your family.
  • Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mortgage loan informationloan workout optionsloan modification optionspayment arrangementsRequest for Mortgage Assistancepayment processingescrow managementshort saleDeed in Lieu of Foreclosurebasic to intermediate math skills
Soft Skills
verbal communication skillsnegotiation skillscourteous interactionproblem-solvingcollaborationorganizationfirst-call resolutioncustomer serviceeducational counselingability to explain complex information
Certifications
high school diploma or equivalent