CarringtonCrisp

Servicing Support Specialist

CarringtonCrisp

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Completes a daily review of assigned tasks and ensures completion within the designated turnaround times and compliant with company's policy and procedures.
  • Reviews all requests related to missing payments and/or misapplied payments prior to submitting to the cashiering team for appropriate reversal and reallocation of funds in question.
  • Reviews all payment refund related requests prior to submitting to the cashiering team for reversal and disbursement of funds.
  • Reviews all late fee waiver requests prior to submitting to the cashiering team for removal of the assessed fees.
  • Processes ACH (Auto Pay) enrollment, activation, changes, and cancelation requests.
  • Collaborates daily with multiple internal departments to resolve servicing issues pertaining to any type financial transactions on a loan.

Requirements

  • High school diploma or GED required. College education preferred but not required.
  • Minimum of two (2) years related mortgage banking, and/or financial industry experience preferred.
Benefits
  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: __carringtoncf.org.__

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ACH processingpayment processingfinancial transaction managementrefund processingwaiver processing
Soft skills
collaborationattention to detailtime managementproblem-solving
Certifications
high school diplomaGED