Senior Professional Services Analyst
Sayari
Quality Control Analyst
CarringtonCrisp
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $27 - $29 per hour
Job Level
Mid-LevelSenior
About the role
- Conduct scheduled monthly, quarterly, and semi-annual audits on all loan servicing operations business processes and procedures from collections to REO; including but not limited to loan level detail review, control testing, draft and complete audit exception/citation detail and all rebuttal response and support, documentation retrieval, and back-up audit file creation.
- Perform OFAC reviews to ensure compliance with federal regulations and company policies.
- Validate exception/citation testing and maintain exception issue log tracking and trends.
- Conduct audits accurately, ensure proper controls are in place to reduce losses and in accordance with established audit timelines and standards.
- Meet with department managers to discuss findings and ensure that where deficiencies are noted that corrective action plans are implemented to remediate those deficiencies in a timely manner.
- Identify exception and performance trends and assist in the exception/dispute review and audit rebuttal process.
- Complete default servicing fraud investigations and suspicious activity reviews as well as provide investigation support. File Suspicious Activity Reports as required.
- Create and maintain documentation of processes, reports, applications, and procedures as per department policy.
- Track all completed audits and monitor scores in the quality control system of record.
- Review areas of non-compliance and making recommendations on changes to company policies and procedures to ensure compliance for both new requirements as well as external audit findings.
- Escalate matters of continued non-compliance and/or recommendations for improvement to quality control leadership team.
- Perform compliance testing of new processes implemented and conduct routine compliance monitoring.
- Participate in monthly compliance meetings and assist with special audits, as necessary.
- Perform other duties and projects as assigned.
Requirements
- High school diploma or equivalent work experience.
- Five (5) or more years’ experience in mortgage loan servicing.
- Two (2) years of Loan Servicing auditing or compliance experience preferred.
- Experience with compliance requirements (i.e., FHA, USDA, VA, FHLMC, FNMA) a plus.
Benefits
- Comprehensive healthcare plans for you and your family.
- Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
auditingcompliance testingexception testingfraud investigationsdocumentation retrievalcontrol testingdata analysisreport creationquality control monitoringprocess improvement
Soft skills
communicationproblem-solvingattention to detailorganizational skillscollaborationanalytical thinkingtime managementleadershipadaptabilitycritical thinking
