Carrier

Manager, Aftermarket Order Management

Carrier

full-time

Posted on:

Location Type: Remote

Location: Florida • North Carolina • United States

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Salary

💰 $120,000 - $168,000 per year

About the role

  • Drive customer on-time delivery metrics which are aligned with customer expectations.
  • Drive cross-functional projects to enhance operational efficiency and customer satisfaction.
  • Partner with Sales and Customer service to manage escalations and priorities, driving execution with Operations.
  • Foster strong relationships to facilitate smooth communication between customers and internal stakeholders.
  • Analyze data and regularly report on operational performance to executive management, identifying trends, opportunities, and areas for improvement.

Requirements

  • Bachelor’s degree
  • 3+ years of experience in order management, customer fulfillment, supply chain management, or operations
  • Must be able to stand for prolonged periods of time during an 8–10 hour shift to maintain production flow
  • Ability to travel up to 25% of the time
  • Must be eligible to work in the US without sponsorship now or in the future
  • Masters degree (preferred)
  • Strong analytical, and problem-solving skills, with a track record of driving process improvements and operational efficiencies
  • Exceptional communication and interpersonal skills
  • SAP experience
  • Advanced degree or certification in supply chain management (e.g., APICS CPIM, CSCP)
  • Experience working in a customer facing role
  • Experience working with 3PL partners
Benefits
  • Health Care benefits: Medical, Dental, Vision; wellness incentives
  • Retirement benefits
  • Paid vacation days, up to 15 days
  • Paid sick days, up to 5 days
  • Paid personal leave, up to 5 days
  • Paid holidays, up to 13 days
  • Birth and adoption leave
  • Parental leave
  • Family and medical leave
  • Bereavement leave
  • Jury duty
  • Military leave
  • Purchased vacation
  • Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
  • Tuition Assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order managementcustomer fulfillmentsupply chain managementoperationsdata analysisprocess improvementsoperational efficiencies
Soft Skills
analytical skillsproblem-solving skillscommunication skillsinterpersonal skills
Certifications
APICS CPIMCSCP