After Sales Consultant
Carrier
full-time
Posted on:
Location Type: Hybrid
Location: Wien • Austria
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About the role
- You answer inquiries regarding fault diagnosis, product and spare parts information, and technical issues — competently, customer-focused and solution-oriented
- You analyze error reports, derive appropriate solutions, identify recurring quality issues, and provide feedback to the relevant departments
- You enable our service partners to resolve problems independently, coordinate targeted TD (technical service) deployments, and support our dispatch team
- You recommend suitable service offerings, assist in selecting appropriate replacement solutions, and identify sales opportunities to pass on internally
- You act as a sparring partner for our field technicians, share your expertise and contribute to training sessions as well as the preparation of technical documentation
- You consolidate information from customer conversations in a structured way, spot trends, and actively contribute your insights to the further development of our services
Requirements
- Technical vocational training in HVAC, electrical engineering or related trades (e.g., mechatronics, refrigeration)
- Professional experience in technical customer service is desirable — ideally with Viessmann products
- Good knowledge of heating, burner/firing and control/regulation technology. Viessmann-specific knowledge is an advantage but not a requirement
Benefits
- A future-proof working environment in an innovative company
- Diverse development opportunities — professionally and personally
- Reliable collegiality you can count on
- Contributing to a climate-friendly future
- Comprehensive onboarding and ongoing training opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HVACelectrical engineeringmechatronicsrefrigerationheating technologyburner technologycontrol technologyregulation technologyfault diagnosistechnical documentation
Soft Skills
customer-focusedsolution-orientedanalytical skillscommunicationtrainingcollaborationproblem-solvingfeedbackorganizational skillsinsightful