Carrier

After-Sales Consultant – m/f/d

Carrier

full-time

Posted on:

Location Type: Hybrid

Location: Wien • Austria

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About the role

  • You respond to inquiries regarding error diagnostics, product and spare-parts information, and technical issues—competently, customer-focused, and solution-oriented
  • You analyze error reports, derive appropriate solutions, identify recurring quality issues, and pass relevant information on to the appropriate specialist departments
  • You enable our service partners to resolve issues independently, organize targeted field-service deployments, and support our scheduling/dispatch team
  • You recommend suitable service offerings, assist in selecting appropriate replacement solutions, and identify sales opportunities to pass on internally
  • You act as a technical sparring partner for our on-site technicians, share your knowledge, and contribute to training sessions as well as the preparation of technical documentation
  • You compile information from customer conversations in a structured way, identify trends, and actively contribute your insights to the ongoing development of our services

Requirements

  • Technical vocational training in HKLS (heating, ventilation, air conditioning and sanitation/plumbing), electrical engineering, or related fields (e.g., mechatronics, refrigeration technology)
  • Work experience in technical customer service desirable—ideally with Viessmann products
  • Good knowledge of heating systems, combustion technology, and control/regulation systems
  • Familiarity with Viessmann products is an advantage but not required
Benefits
  • A secure, future-proof working environment in an innovative company
  • Wide-ranging development opportunities—both professional and personal
  • A supportive, reliable team environment
  • Contribute to a climate-friendly future
  • Comprehensive onboarding and continuous training offerings
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
error diagnosticstechnical issuesquality analysisfield-service deploymenttechnical documentationheating systemscombustion technologycontrol systemsmechatronicsrefrigeration technology
Soft Skills
customer-focusedsolution-orientedorganizational skillscommunication skillstrainingcollaborationproblem-solvinganalytical skillsinsight contributiontechnical partnership
Certifications
technical vocational training in HKLSelectrical engineering certification