After-Sales Consultant – m/f/d
Carrier
full-time
Posted on:
Location Type: Office
Location: Steinhaus bei Wels • Austria
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About the role
- You respond to inquiries about fault diagnostics, product and spare-parts information, and technical issues — competently, customer-focused and solution-oriented
- You analyze fault reports, derive appropriate solutions, identify recurring quality defects, and pass relevant information on to the responsible departments
- You enable our specialist partners to solve problems independently, organize targeted technical field-service assignments, and support our dispatch team
- You recommend suitable service offerings, assist in selecting appropriate replacement solutions, and identify sales opportunities that you forward internally
- You act as a sparring partner for our on-site technicians, share your knowledge, and contribute to training and the preparation of technical documentation
- You structure information from customer conversations, identify trends, and actively contribute your insights to the further development of our services
Requirements
- Vocational technical training in HVAC, electrical engineering, or related trades (e.g. mechatronics, refrigeration technology)
- Experience in technical customer service is desirable — ideally with Viessmann products
- Good knowledge of heating, combustion/burner and control technologies. Viessmann-specific knowledge is an advantage but not required
Benefits
- A secure, future-oriented working environment within an innovative company
- Broad development opportunities — professionally and personally
- A supportive, reliable team culture
- Contribute to a more climate-friendly future
- Comprehensive onboarding and ongoing training opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
fault diagnosticsHVACelectrical engineeringmechatronicsrefrigeration technologyheating technologiescombustion technologiesburner technologiescontrol technologiestechnical customer service
Soft Skills
customer-focusedsolution-orientedanalytical skillscommunication skillstrainingcollaborationproblem-solvingorganizational skillsinsight contributionknowledge sharing