Carrier

Customer Success Manager

Carrier

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • New York • North Carolina • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $96,750 - $135,250 per year

About the role

  • Develop and maintain strong relationships with multiple strategic partners
  • Collaborate with the sales, engineering and production teams to implement consistent updates on projects as required
  • Management of overall accounts and ALL orders associated with assigned customers, which includes end to end proactive project management
  • Support the development of new business growth strategies
  • Meet KPI requirements for response timeliness and quality by, transactional surveys, coordination of complete deliveries, shipment tracking
  • Manage relationships with distributor partners
  • Proactively monitor project orders
  • Ensure customer satisfaction

Requirements

  • High school diploma/GED
  • 3+ years of customer service experience in the construction industry
  • 1+ years of continuous improvement experience
  • Bachelor’s degree (preferred)
  • Experience in customer service in the HVAC and/or light commercial industry (preferred)
  • Proficient in CRM software and Microsoft Office Suite
  • Ability to solve complex problems, be organized and have good time management skills
Benefits
  • Health Care benefits: Medical, Dental, Vision; wellness incentives
  • Retirement benefits
  • Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
  • Disability: Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
  • Tuition Assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproject managementcontinuous improvementHVAClight commercial
Soft Skills
relationship managementproblem solvingorganizationtime managementcustomer satisfaction
Certifications
high school diplomaGEDbachelor's degree