Responsible for ensuring Service & Optimization guidelines & best practices are followed.
Proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.
Service Manager is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
Ensure environmental, health and safety compliance within service team.
Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
Review work orders, invoices, and time reports for accuracy and to ensure efficient management of accounts receivable.
Resolve warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the company.
Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level, efficiency, and training requirements.
Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities.
Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction.
Forecast, monitor, and document financial performance against plan.
Coordinates, prioritizes and resolves issues encountered by a more experienced team.
Manages more experienced team according to established programs and objectives.
Contacts customer, collects feedback, and establishes and maintains good relationship with customers.
Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Requirements

5+ years of experience in the Commercial HVAC industry
5+ years of experience managing/leading a team of technicians
High School diploma or GED
Must have a valid Driver’s License
Bachelor's degree in Business Management, Engineering preferred.
Working knowledge and understanding of commercial HVAC systems.
2+ years of service management experience Commercial HVAC industry.
Technical aptitude with knowledge of local building codes
Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications.

Benefits

Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Paid vacation days, up to 15 days
Paid sick days, up to 5 days
Paid personal leave, up to 5 days
Paid holidays, up to 13 days
Birth and adoption leave
Parental leave
Family and medical leave
Bereavement leave
Jury duty
Military leave
Purchased vacation
Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Health Savings Account
Healthcare Spending Account
Dependent Care Spending Account
Tuition Assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

service managementHVAC systemsfinancial performance monitoringKPI improvementtechnical aptitudeproblem resolutiontraining and developmentaccount managementwarranty issue resolutioncompliance with building codes

Soft Skills

leadershipcommunicationteam managementcustomer satisfactionproblem-solvingorganizational skillsrelationship buildingtraining skillsproactive identificationescalation of issues

Certifications

High School diplomaGEDvalid Driver’s LicenseBachelor's degree in Business ManagementBachelor's degree in Engineering