Customer engagement – ride-along with technicians to customer sites, expand relationship with sales support team, contact customers, facilitate and respond to issues or complaints
Direct connection to the Techs, WFP and tech acquirement, Union connection, onboarding
Maintain relationship with Union SME for tech quoting and drive the ops selling charge
1:1’s and connect meetings – Pulse and culture
Training and development schedule, onsite training.
EHS team lead – lead safety trainings
Fleet, Image, Site visits, jobsite QA.
Opportunity development and oversite
Site visits
Work with the Service Coordinator on schedule
Productive and non-productive planning
PM Plan review for renewals and new contracts with the Contracts Spec
Daily time entry approval, weekly payroll approval and issue resolution
Warranty support and involvement, ROLE and Technical engagement
Every site visit must have a site inspection
First point-of-contact with technician for issues on job site / daily resolution
Assist with mid-month and monthly service financial forecasting

Requirements

High School Diploma/GED
Clean and valid driver’s license
5+ years of Commercial Service experience
5+ years of Commercial Service Management experience preferred
Bachelor's degree in Business Management, Engineering preferred
Strong technical acumen and experience
Strong HVAC product and systems knowledge
Customer relationship management
Knowledge of safe work methods and practices
Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions
Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications

Benefits

Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

HVAC product knowledgeCommercial Service experienceCommercial Service ManagementTechnical aptitudeKnowledge of local building codesCustomer relationship managementEHS trainingFinancial forecastingSite inspectionJobsite QA

Soft skills

Customer engagementRelationship buildingTraining and developmentIssue resolutionPlanningCommunicationLeadershipProblem-solvingCollaborationOrganizational skills

Certifications

High School Diploma/GEDClean and valid driver’s license