Carrier

Commercial Service Account Manager

Carrier

full-time

Posted on:

Location Type: Hybrid

Location: Ashburn • Virginia • United States

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About the role

  • Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)
  • Create and maintain Sales Territory and Account plans where necessary
  • Present at customer seminars to develop new and existing customer relationships and opportunities
  • Promote Carrier value proposition linking customer objectives to Carrier solutions
  • Utilize CRM to manage customer interactions, activities, and opportunity pipeline
  • Experienced seller in attracting new customers as well as building share value with existing customers
  • Ability to seek out and access new service agreement opportunities both with existing customers and new prospect customers
  • Ability to seek out or respond to repair opportunities
  • Establishing and building credibility with knowledge of Carrier products/solutions
  • Strong ability to develop and sustain customer relationships
  • Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs
  • Ability to detect the Customer’s buying stage and adjust selling accordingly
  • Effective presentation and communication skills
  • Prioritize on best opportunities
  • Responding to the customer requirements in a timely manner
  • Gaining the booking/order in a timely manner
  • Ability to consistently achieve sales metrics and Annual Targets
  • To effectively negotiate service agreement renewals when required

Requirements

  • 2+ years’ experience with HVAC Service and Commercial Sales
  • High School Diploma / GED required.
  • Must be able lift/carry 20 pounds, climb ladders/stairs, be comfortable working on roofs/platforms
  • Must be able to pass an MVR.
  • Bachelor’s degree (preferred).
  • Extremely comfortable operating in a technical environment utilizing Microsoft based computer software
  • Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills
  • Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers
  • Ability to sell directly to end user customer
  • Previous experience in selling service agreements
  • Demonstrates ability to introduce others to cross sell and upsell within their base of customers
  • Ability to work in a highly team-oriented and dynamic environment
  • Demonstrated ability to introduce others to cross sell and upsell within their base of customers
  • Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages
  • Self-motivated and able to manage many simultaneous projects and responsibilities.
Benefits
  • Health Care benefits: Medical, Dental, Vision; wellness incentives
  • Retirement benefits
  • Paid vacation days, up to 15 days
  • Paid sick days, up to 5 days
  • Paid personal leave, up to 5 days
  • Paid holidays, up to 13 days
  • Birth and adoption leave
  • Parental leave
  • Family and medical leave
  • Bereavement leave
  • Jury duty
  • Military leave
  • Purchased vacation
  • Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Health Savings Account
  • Healthcare Spending Account
  • Dependent Care Spending Account
  • Tuition Assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HVAC ServiceCommercial SalesSales MetricsService AgreementsNegotiationCustomer Relationship Management (CRM)Preventative RepairTechnical EnvironmentSales Territory PlanningAccount Management
Soft skills
Sales SkillsTime ManagementOrganizational SkillsPresentation SkillsCommunication SkillsRelationship BuildingSelf-MotivatedTeam-OrientedGoal-OrientedAdaptability
Certifications
High School DiplomaGEDBachelor's Degree (preferred)MVR Certification