Telematics Operations Manager
Carrier
full-time
Posted on:
Location Type: Remote
Location: Florida • North Carolina • United States
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About the role
- Establish and maintain customer accounts, including account creation, setup, and ongoing support within our telematics and API platforms.
- Work closely with Finance own and manage the monthly invoice and billing processes.
- Track and analyze critical metrics, including customer and subscription growth, pricing, and conversion rates, for monthly dashboard reporting.
- Collaborate with Finance, Operations, Customer Service, and Sales to support sales programs and perform the necessary analysis and tasks associated with developing effective business reporting solutions.
- Form positive relationships and maintain regular contact with the Carrier Dealer network.
- Assist with onboarding and systems training for any new Telematics team members.
Requirements
- Bachelor’s degree
- 5+ years of experience in a sales, operations, or engineering role
- 5+ years of data analytics capabilities with Excel (PivotTables, VLOOKUP, etc.)
- Experience in, and a strong understanding of, telematics subscription management
- Experience with Microsoft Power BI or similar BI tool(s)
- Operational Database experience such as JDE and Salesforce.
- Experience working with Dealer networks.
- Experience with telematics platforms including device commissioning and troubleshooting.
- Excellent multi-tasking, prioritizing and meeting deadlines skillset.
- Ability to transform complex issues/data into an executive summary.
- Ability to be a part of cross-functional teams pursuing process improvement and issue resolution.
- Excellent communication skills, both written and verbal.
Benefits
- Health Care benefits: Medical, Dental, Vision; wellness incentives
- Retirement benefits
- Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
- Tuition Assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticsExcelPivotTablesVLOOKUPtelematics subscription managementMicrosoft Power BIoperational databaseJDESalesforcedevice commissioning
Soft skills
multi-taskingprioritizingmeeting deadlinestransforming complex issuesexecutive summarycross-functional teamworkprocess improvementissue resolutioncommunication skillsrelationship building
Certifications
Bachelor’s degree