Carrier

Data Center Service Manager

Carrier

full-time

Posted on:

Location Type: Remote

Location: Remote • Florida • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Partner with Customer Data Center Service Execution and Project Management teams to coordinate field activities, startup, maintenance and warranty execution at Strategic Data Center locations
  • Drive on-time, within-budget completion of service jobs while maintaining an exceptional customer experience
  • Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction
  • Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities
  • Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements
  • Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level, efficiency, and training requirements
  • Resolve warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the company
  • Review work orders, invoices, and time reports for accuracy and to ensure efficient management of accounts receivable
  • Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
  • Service Manager is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
  • Proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.
  • Responsible for ensuring Service & Optimization guidelines & best practices are followed

Requirements

  • High School Diploma or GED
  • 5+ years of commercial HVAC systems experience.
  • 3+ years of demonstrated ability to guide, mentor or coordinate work activities.
Benefits
  • Employees are eligible for benefits, including:
  • Health Care benefits: Medical, Dental, Vision; wellness incentives
  • Retirement benefits
  • Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
  • Disability: Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
  • Tuition Assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HVAC systemsequipment repairmaintenancestart-upoperationwarranty executionaccounts receivable managementKPI performance improvementservice job completionsafety compliance
Soft skills
customer satisfactionteam communicationleadershipmentoringproblem-solvingtrainingrecruitmentorganizational skillscustomer retentionfield technician supervision
Certifications
High School DiplomaGED