Carrier Commercial Refrigeration

Inside Sales Assistant

Carrier Commercial Refrigeration

full-time

Posted on:

Location Type: Office

Location: Charlotte • North Carolina • United States

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About the role

  • Act as the primary point of contact for customers regarding product information, order status, and general inquiries.
  • Provide timely and accurate information to customers to support the sales process and record tasks in CRM.
  • Handle customer complaints and provide appropriate solutions, ensuring a positive customer experience.
  • Maintain and update customer records in the CRM system with accurate and current information.
  • Track and analyze customer interactions and sales activities to support the sales team’s strategy.
  • Generate and distribute CRM reports to the sales team and management as required.
  • Coordinate and follow up on sales activities, including sending proposals, quotes, and product information to customers as requested by Strategic Sales Managers.
  • Liaise with suppliers to obtain product information, pricing, and availability.
  • Maintain strong relationships with suppliers to support the sales process and ensure high-quality service delivery.

Requirements

  • Bachelor’s degree in business, Marketing, or a related field is preferred.
  • Minimum of 3 years of experience in an inside sales or customer service role is preferrable.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in using CRM software (e.g., Salesforce), MS Office (especially Excel) and PowerBi
  • Ability to work independently and as part of a team.
  • High level of attention to detail and accuracy.
  • English is a must.
Benefits
  • Health insurance
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM softwareSalesforceMS OfficeExcelPowerBicustomer servicesales strategydata analysisreport generationorder management
Soft Skills
communication skillsorganizational skillsmultitaskingattention to detailproblem-solvingrelationship managementteamworkindependencecustomer experiencecomplaint resolution
Certifications
Bachelor’s degree