Technical Support Manager – Refrigeration
Carrier Commercial Refrigeration
full-time
Posted on:
Location Type: Office
Location: Charlotte • North Carolina • United States
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About the role
- Serve as the primary escalation point for customer technical issues related to refrigeration systems
- Ensure prompt, effective resolution of customer inquiries, complaints, and system performance concerns
- Maintain strong customer relationships by providing clear, professional, and solution-oriented communication
- Provide advanced troubleshooting support for refrigeration systems, controls, and components
- Review field data, alarms, and service history to identify root causes
- Guide customers and technicians through complex diagnoses and corrective actions
- Lead, coach, and develop a team of technical support specialists
Requirements
- 6–8+ years of experience supporting commercial
- 3+ years in a customer-facing leadership or supervisory role
- Strong working knowledge of refrigeration systems, controls, and diagnostics
- Familiarity with natural refrigerants (CO₂, ammonia, propane)
- Experience supporting large customer accounts or enterprise service organizations is a plus
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
refrigeration systemscontrolsdiagnosticstroubleshootingroot cause analysiscustomer technical supportservice history reviewcomplex diagnosescorrective actionsnatural refrigerants
Soft Skills
customer relationship managementcommunicationproblem-solvingleadershipcoachingteam developmentsolution-orientedprofessionalismescalation managementcustomer service