Carrier Commercial Refrigeration

Strategic Account Manager

Carrier Commercial Refrigeration

full-time

Posted on:

Location Type: Office

Location: Charlotte • North Carolina • United States

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Job Level

SeniorLead

About the role

  • Develop and execute multi-year strategic account plans aligned with customer goals and CCR’s growth objectives.
  • Expand CCR’s footprint within major retailers across business units, store formats, and regions.
  • Shape customer vision from pilot projects into enterprise-wide rollouts and national standards.
  • Identify opportunities for upsell and cross-sell across CCR’s refrigeration portfolio.
  • Build executive-level relationships (C-suite, sustainability, operations, engineering).
  • Position CCR as a thought leader in CO₂ refrigeration and sustainability transformation.
  • Facilitate joint planning sessions, QBRs, and steering committees with strategic customers.
  • Act as the customer’s trusted advisor, anticipating future needs and regulatory pressures.
  • Partner closely with Business Development Managers (BDMs) to transition accounts from initial pilot stage to long-term growth.
  • Work cross-functionally with CCR’s technical, service, and product teams to deliver tailored solutions.
  • Provide market insights to leadership and product development to shape CCR’s innovation pipeline.

Requirements

  • 8–12+ years in strategic account management or enterprise sales, preferably within HVAC, refrigeration, or related industrial sectors.
  • Proven track record of managing and growing multi-million-dollar accounts.
  • Experience selling complex technical solutions into large retail or food service organizations.
  • Strong understanding of sustainability, ESG, and regulatory drivers affecting refrigeration.
  • Bachelor’s degree in Business, Engineering, or related field (MBA preferred).
  • Ability to travel domestically (~30–40%).
Benefits
  • Opportunity to shape CCR’s growth in North America during a period of major CO₂ refrigeration adoption.
  • Competitive compensation with performance-based incentives.
  • Strong professional development and career progression within a global organization.
  • Work with an international leader in sustainable refrigeration solutions, trusted by 24,000+ installations worldwide.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic account managemententerprise salestechnical solutionssustainabilityESGregulatory compliancemarket insightsaccount growthmulti-million-dollar account management
Soft Skills
relationship buildingtrusted advisorcross-functional collaborationanticipation of customer needsfacilitation of planning sessions
Certifications
Bachelor's degreeMBA