Carolina NeuroSurgery & Spine Associates

Operations Manager

Carolina NeuroSurgery & Spine Associates

contract

Posted on:

Location Type: Remote

Location: Argentina

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About the role

  • - Handle and process cardholder disputes, including authorised and unauthorised transactions.
  • - Conduct detailed investigations using internal systems, CRM tools, and external partners.
  • - Validate data accuracy and ensure all documentation meets compliance and card network standards.
  • - Prepare and submit timely, accurate responses to card networks within SLA and regulatory timelines.
  • - Oversee card authorisation processes, including transaction approvals, declines, and reviews.
  • - Support internal teams and clients with dispute outcomes, escalations, and authorisation-related questions.
  • - Maintain up-to-date knowledge of Visa and Mastercard rules, dispute categories, and operational procedures.
  • - Assist with finance operations tasks, reporting, and reconciliation processes.
  • - Collaborate closely with operations, finance, support, and leadership teams to ensure smooth execution.
  • - Contribute to continuous improvement initiatives in dispute resolution, authorisation workflows, and reporting accuracy.

Requirements

  • - Proven experience handling chargebacks and card disputes.
  • - Strong understanding of Visa/Mastercard dispute processes, authorisation flows, and compliance standards.
  • - Familiarity with WooCommerce, Metorik, and CRM tools.
  • - Experience supporting finance or operations teams in a fast-paced environment.
  • - Familiarity with US-based customers and payment expectations.
  • **Skills**
  • - Excellent spoken and written English.
  • - Strong analytical and problem-solving skills.
  • - High attention to detail with the ability to meet tight deadlines.
  • - Comfortable working with Microsoft Office (Excel, Outlook, Word) and case management tools.
  • - Strong communication skills for cross-team and external partner coordination.
Benefits
  • - Innovative Environment: Work in a dynamic and cutting-edge environment with a supportive and collaborative team.
  • - Growth Opportunities: Significant opportunities for professional growth and advancement within a rapidly expanding company.
  • - Impactful Work: Be a key player on a team that is revolutionizing the publishing industry with groundbreaking AI technology.
  • - Exciting Industry: Gain valuable experience in the exciting intersection of AI and publishing.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
chargebackscard disputesdata validationdispute resolutionauthorisation processesfinance operationsreportingreconciliation
Soft Skills
analytical skillsproblem-solving skillsattention to detailcommunication skills