Carol Beauty Cosmeticos

Public Relations

• Provide initial handling of support tickets from corporate teams and stores, performing first-level technical diagnosis and routing requests when necessary.
• Provide support for configuration and maintenance of tablets, smartphones, laptops, desktops and other equipment used in operations.
• Configure devices used at points of sale, such as barcode scanners, PIN pads and other peripherals.
• Identify and monitor issues related to the mobile point-of-sale (POS), interfacing with vendors and support teams as needed.
• Perform formatting, system restores, system installations, updates and basic equipment configurations.
• Assist in maintaining local network infrastructure, checking connectivity, cabling and Wi‑Fi operation.
• Prepare and update manuals, procedures and support materials for users and the Tech team.
• Assist in managing technology assets and perform related tasks.

IT Support Assistant