IT Support Assistant

Carol Beauty Cosmeticos

IT Assistant providing first level technical support to corporate and store operations at Skelt Beauty Brands. Assisting in equipment configurations and maintenance while ensuring operational continuity.

Posted 7/10/2026full-timeCuritiba • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support, device configuration, and network maintenance, with a strong foundation in Information Technology principles. Proficient in managing technology assets and providing user support through effective communication and documentation.

Highest-signal resume keywords

Technical SupportDevice ConfigurationNetwork MaintenancePOS Systems KnowledgeWindows Installation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical DiagnosisSystem InstallationBasic NetworkingDevice ConfigurationEquipment MaintenanceSystem RestoreWi-Fi OperationCablingDriver InstallationPOS Systems

Soft Skills

CommunicationProblem-SolvingDocumentation

Tools & Technologies

TabletsSmartphonesLaptopsDesktopsBarcode ScannersPIN PadsERP PlatformsE-Commerce Platforms

Industry Keywords

Information TechnologySystems AnalysisComputer NetworksComputer Science

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide initial handling of support tickets from corporate teams and stores, performing first-level technical diagnosis and routing requests when necessary.
Provide support for configuration and maintenance of tablets, smartphones, laptops, desktops and other equipment used in operations.
Configure devices used at points of sale, such as barcode scanners, PIN pads and other peripherals.
Identify and monitor issues related to the mobile point-of-sale (POS), interfacing with vendors and support teams as needed.
Perform formatting, system restores, system installations, updates and basic equipment configurations.
Assist in maintaining local network infrastructure, checking connectivity, cabling and Wi‑Fi operation.
Prepare and update manuals, procedures and support materials for users and the Tech team.
Assist in managing technology assets and perform related tasks.

Requirements

What you’ll need

Bachelor's degree in progress or completed in Information Technology, Systems Analysis and Development, Computer Networks, Computer Science, or related fields.
Knowledge of Windows, system and driver installation.
Basic networking knowledge (Wi‑Fi, cabling and connectivity).
Experience with maintenance, assembly and configuration of desktop and laptop computers is a plus.
Knowledge of POS systems, ERP and e‑commerce platforms is a plus.

Benefits

Comp & perks

Discount club;
Life insurance;
Health plan with co-payment;
Dental plan;
Special welcome kit;
Employee discount on our products to support personal care routine;
Sesc partnership;
Wellhub wellbeing platform;
Special gift for newborns;
Special gift for mothers;
Meal allowance: R$42.00/day;
Food allowance: R$150.00/month;
Financial assistance;
Company vehicle;
Pet plan;
Free psychotherapy and nutrition sessions.