CarMax

Customer Service Consultant

CarMax

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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Salary

💰 $18 - $27 per hour

About the role

  • Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase.
  • Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs.
  • Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
  • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.
  • Mentor others as your skillset expands.
  • Achieve sales targets while providing an iconic customer experience.
  • Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.

Requirements

  • Sales and customer service experience, in an area such as retail, is preferred.
  • Thrive in a fast-paced sales environment.
  • Good listening skills and a strong customer focus.
  • High level of self-motivation to achieve performance goals.
  • Strong written and verbal communication skills.
  • Ability to learn and master new technologies; strong computer skills.
  • Open availability for shifts that may include nights, weekends, and holidays.
  • Must be open to shifting schedules two times per year according to needs of the business.
  • Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location.
Benefits
  • paid sick time
  • paid vacation time
  • paid holiday time
  • performance-based sales incentive
  • flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experiencecustomer service experienceAutomotive Sales Persons License
Soft Skills
good listening skillsstrong customer focusself-motivationstrong written communication skillsstrong verbal communication skills
Certifications
Automotive Sales Persons License