Customer Service Consultant

CarMax

full-time

Posted on: 3/26/2026

Location Type: Hybrid

✨ AI Apply

💰 $18 - $27 per hour

About the role

Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
Mentor others as your skillset expands
Achieve sales targets while providing an iconic customer experience
Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license

Sales and customer service experience, in an area such as retail, is preferred
Thrive in a fast-paced sales environment
Good listening skills and a strong customer focus
High level of self-motivation to achieve performance goals
Strong written and verbal communication skills
Ability to learn and master new technologies; strong computer skills
Open availability for shifts that may include nights, weekends, and holidays
Must be open to shifting schedules two times per year according to needs of the business
Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location

Benefits

To earn up to 48 hours of sick time per year accrued on a per pay period basis
Between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company
For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday
Holiday Premium Pay if worked on a scheduled holiday due to business need
Paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales experiencecustomer service experienceautomotive sales knowledgefinance application processingvehicle appraisal

Soft Skills

good listening skillsstrong customer focusself-motivationstrong written communication skillsstrong verbal communication skills

Certifications

Automotive Sales Persons License