Director, Enterprise Operational Excellence – Multi-Cancer Early Detection
Caris Life Sciences
full-time
Posted on:
Location Type: Office
Location: Phoenix • Arizona • United States
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Job Level
About the role
- Conduct comprehensive end-to-end workflow mapping across product stages and departments internal and external vendors; support the development and maintenance of SOPs, performance standards, and best practices.
- Design standard work documentation, scalable processes, and workflow models to support sustainable growth and operational consistency for both internal and client engagements.
- Serve as the central point of coordination for key internal stakeholders, Marketing, Operations, Lab, Customer Support, Regulatory, and Compliance teams to ensure alignment, timely decision-making, and disciplined execution.
- Engage in vendor relationships and external stakeholder engagements, ensuring deliverables, compliance requirements, and operational standards are met. Includes all factors to ensure a best-in-class patient experience (kitting, ordering, reporting).
- Architect standardized, scalable processes and workflow models that support product launches, sustainable growth, operational consistency, and high-quality client engagement.
- Lead Lean and Six Sigma–based process improvement initiatives to eliminate waste, reduce variation, improve cycle time, enhance quality, and elevate customer experience across the enterprise.
- Define KPIs and reporting frameworks to track product launch success and operational performance; proactively identify risks, ensure regulatory compliance, and provide executive-level reporting and post-launch assessments.
Requirements
- Bachelor’s degree in business administration, related STEM field or equivalent level of experience.
- 5+ years of experience in operational excellence, process improvement, operations, strategy, or consulting roles.
- Must have or have ability to obtain Lean Six Sigma Certification Green Belt or Blackbelt within 6 months in role.
- Demonstrates expertise in enterprise project management methodologies in product launch and implementation.
- Strong executive communication skills with the ability to influence cross-functional and external stakeholders.
- Proven success driving measurable performance improvement across multiple divisions and vendor engagement.
- Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, Visio and general working knowledge of Internet for business use.
- Experience with managing/leading cross functional teams is preferred.
- Experience in clinical diagnostics, laboratory operations, biotech, medical devices, or MCED-related environments is preferred.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
workflow mappingSOP developmentprocess designLean Six SigmaKPI definitionproject management methodologiesperformance improvementregulatory compliancevendor engagementoperational excellence
Soft Skills
executive communicationinfluencing stakeholderscross-functional collaborationleadershiporganizational skillsdecision-makingproblem-solvingcustomer experience focusteam managementstrategic thinking
Certifications
Lean Six Sigma Green BeltLean Six Sigma Black Belt