Caris Life Sciences

Oncology Case Manager – South Carolina

Caris Life Sciences

full-time

Posted on:

Location Type: Remote

Location: South Carolina • United States

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About the role

  • Responsible for maintaining and growing business with existing customers within an assigned territory.
  • Managing customer relationships end-to-end, ensuring a high-quality experience from order initiation through delivery of laboratory report.
  • Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction.
  • Execute customer retention strategies to maintain and grow existing accounts.
  • Build and maintain value-based relationships with current customers, driving increased utilization of products and services.
  • Maintain frequent communication with teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices.
  • Accurately document customer interactions, updates, and value-based activities in the CRM.
  • Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions.
  • Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction.
  • Maintain assigned company equipment and assets.
  • Submit required reports and documentation accurately and on time.
  • Meet or exceed assigned performance goals.
  • Support meetings, conferences, and trade shows as needed.

Requirements

  • Bachelor’s degree required.
  • Minimum of three years of account management or customer-facing experience.
  • Strong problem-solving and decision-making skills.
  • Understanding of clinic-based business practices.
  • Ability to learn proprietary software.
  • Excellent written and verbal communication skills.
  • Strong organizational, interpersonal, and collaboration skills.
  • Valid driver’s license and reliable transportation.
  • Successful completion of pre-employment requirements.
Benefits
  • Periodic travel required, including possible evenings, weekends, or holidays
  • Successful completion of pre-employment requirements, which includes criminal background check, drug screening, credit check (applicable for certain positions) and reference verification
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer retention strategiesCRM documentationmolecular profiling solutionsbilling processesproduct knowledgetechnology platformscustomer support
Soft Skills
problem-solvingdecision-makingwritten communicationverbal communicationorganizational skillsinterpersonal skillscollaboration skills
Certifications
Bachelor’s degreevalid driver’s license