ServiceNow Application Analyst II
Carilion Clinic
full-time
Posted on:
Location Type: Remote
Location: Alabama • Florida • United States
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Tech Stack
About the role
- Responsible for performing application system analysis, design, and configuration to support organizational needs
- Collaborates with stakeholders to gather and document requirements
- Develops functional and technical specifications
- Configures and maintains ServiceNow modules, workflows, forms, integrations, and related components
- Leads and supports testing activities
- Coordinates system implementations and enhancements
- Ensures thorough documentation of system design and processes
- Provides ongoing application support through troubleshooting, root cause analysis, and issue resolution
- Supports reporting and dashboard development
- Delivers end-user training to promote effective adoption and optimal use of the ServiceNow platform
- Serves as a liaison between technical groups, clients, vendors, and key stakeholders
- Conducts analysis of ServiceNow application design, including workflow configuration, module optimization, and implementation planning
- Independently manages assigned ServiceNow projects and enhancements, ensuring timely delivery and adherence to departmental standards and governance
- Plans and leads requirements gathering, business process analysis, and detailed design sessions
- Configures and maintains ServiceNow applications (e.g., ITSM, ITOM, HRSD, CMDB, or other modules as applicable)
- Assists with troubleshooting, root cause analysis, and resolution of ServiceNow incidents and system issues
- Develops and maintains supporting documentation, including technical specifications, configuration documentation, knowledge articles, and status reports
- Adheres to the change management process, ensuring appropriate documentation, communication, testing, contingency planning, and post-implementation review
- Serves as a subject matter resource for ServiceNow support and assists with new module implementations, upgrades, and platform enhancements
- Promotes platform governance, best practices, and continuous improvement while safeguarding confidential information and working effectively within a matrixed, bimodal environment
Requirements
- High school degree required
- Associates/Bachelor's degree in computer science, information systems, healthcare, business, or equivalent experience required
- Minimum of three years of related experience
- Valid Virginia drivers' license required
- Vendor and/or industry certifications/proficiencies as determined by management
- Must be a self-initiated team player that can work under little supervision, with strong organizational, problem-solving and analytical skills
- Must be able to work both independently and in a team setting
- Must facilitate a positive and collaborative work environment
- Must be flexible and capable of prioritizing multiple projects and meeting deadlines
- Effective communication skills (oral, written and presentation)
Benefits
- Comprehensive Medical, Dental, & Vision Benefits
- Employer Funded Pension Plan, vested after five years (Voluntary 403B)
- Paid Time Off (accrued from day one)
- Onsite fitness studios and discounts to our Carilion Wellness centers
- Access to our health and wellness app, Virgin Pulse
- Discounts on childcare
- Continued education and training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
application system analysisdesignconfigurationfunctional specificationstechnical specificationstroubleshootingroot cause analysisissue resolutionreportingdashboard development
Soft Skills
organizational skillsproblem-solving skillsanalytical skillsteam playerflexibilitycommunication skillscollaborative workindependencetime managementpositive work environment
Certifications
vendor certificationsindustry certifications