Carilion Clinic

Application Analyst III – ServiceNow

Carilion Clinic

full-time

Posted on:

Location Type: Hybrid

Location: Alabama • Florida • United States

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Tech Stack

ServiceNow

About the role

  • Responsible for the analysis, design, configuration, and implementation of the ServiceNow platform to support enterprise workflows and business processes
  • Duties include gathering and documenting requirements, developing specifications, configuring and testing ServiceNow modules, and supporting deployments
  • Provides ongoing application support, troubleshooting, reporting, and end-user training
  • Serves as a liaison between Technology Services groups, business stakeholders, and vendors to ensure ServiceNow solutions align with organizational needs and best practices
  • Analyzes, designs, configures, and implements ServiceNow solutions to support enterprise workflows and business needs
  • Maintains advanced working knowledge of assigned ServiceNow modules, integrations, and related development and maintenance tools
  • Leads requirements gathering, system analysis, and detailed design sessions aligned with business processes and platform capabilities
  • Independently manages and leads large ServiceNow projects, meeting timelines and quality expectations; assigns tasks to supporting analysts and technical staff
  • Provides advanced application support, troubleshooting, and issue resolution; participates in on-call rotations and escalates highly complex issues as needed
  • Tracks incidents, problems, and enhancements; communicates status and updates to senior staff and stakeholders
  • Identifies opportunities to maximize ServiceNow platform value through workflow optimization, automation, and continuous improvement
  • Develops and maintains technical documentation, training materials, and status reports for supported ServiceNow technologies
  • Serves as a technical and professional mentor to other Application Analysts; leads initiatives and knowledge-sharing efforts
  • Adheres to ServiceNow change management and governance processes, including documentation, communication, implementation support, and post-change review
  • Assists with implementation of new ServiceNow modules, features, and integrations; develops supporting documentation
  • Acts as a key ServiceNow application support resource for internal and external customers, maintaining professionalism at all times
  • Exercises independent judgment and discretion while working with confidential patient and staff information; responsibilities may have organization-wide impact
  • Works effectively in a matrixed environment and follows bimodal work principles
  • Performs work in an office or remote environment with frequent use of computers, tablets, and mobile devices

Requirements

  • High school diploma or equivalent required
  • Associates/Bachelors degree in computer science, information systems, healthcare, business or equivalent experience required
  • Minimum of five years of related experience
  • Valid Virginia drivers' license required
  • Vendor and/or industry certifications/proficiencies as determined by management
  • Must be a self-initiated team player that can work under little supervision, with strong organizational, problem-solving and analytical skills
  • Must be able to work both independently and in a team setting and serve as a mentor to others in the department
  • Must facilitate a positive and collaborative work environment
  • Must be flexible and capable of prioritizing multiple projects and meeting deadlines
  • Effective communication skills (oral, written and presentation)
Benefits
  • Comprehensive Medical, Dental, & Vision Benefits
  • Employer Funded Pension Plan, vested after five years (Voluntary 403B)
  • Paid Time Off (accrued from day one)
  • Onsite fitness studios and discounts to our Carilion Wellness centers
  • Access to our health and wellness app, Virgin Pulse
  • Discounts on childcare
  • Continued education and training
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowworkflow optimizationautomationapplication supporttroubleshootingincident trackingrequirements gatheringsystem analysistechnical documentationchange management
Soft Skills
organizational skillsproblem-solvinganalytical skillsteam playermentorshipcollaborationflexibilitycommunication skillsindependenceleadership
Certifications
vendor certificationsindustry certifications