Caribou

Senior Manager, Go-To-Market Operations

Caribou

full-time

Posted on:

Location Type: Remote

Location: Arizona • Colorado • United States

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Salary

💰 $120,000 - $150,000 per year

Job Level

Senior

About the role

  • Drive business results by developing GTM plans and tracking success metrics that enable scalable growth.
  • Identify opportunities to leverage AI tools to enhance the customer experience and optimize operational costs.
  • Represent your work to Sales & Ops leaders to advocate for resourcing and provide transparent updates on progress.
  • Partner with Sales and Ops leaders to drive accountability for productivity, quality, and compliance standards.
  • Own the administration and optimization of GTM tools, ensuring the team has the right tech to win.
  • Design and manage the outbound dialer strategy and engagement cadence for every stage of the funnel.
  • Own the monthly workforce planning process to identify short-term staffing gaps and mid-term hiring needs.
  • Project manage high-leverage initiatives specifically designed to improve sales & operational efficiency and team member effectiveness.
  • Establish and maintain a robust VoC process with closed-loop mechanisms to identify and resolve customer pain points.
  • Identify and project manage initiatives that directly improve the customer journey and overall brand satisfaction.
  • Translate customer feedback into actionable GTM strategies, ensuring the sales and ops teams are aligned with customer needs.
  • Work with cross-functional partners to ensure compliance and quality standards are met through the lens of the customer experience.

Requirements

  • 5+ years of experience in go-to-market strategy roles.
  • You are a curious, action-oriented problem solver, experienced at using data to identify defects and building trust across organizational functions.
  • You are highly analytical and can effectively work in a data-driven organization to translate data into high-impact initiatives.
  • You demonstrate the highest levels of ownership and have a proven ability to take ideas and turn them into results.
  • For Senior Manager – Sales Tools & Infrastructure:
  • You have direct experience in capacity planning and workforce management processes.
  • You have experience managing customer outreach and lead management strategies (e.g., dialer and CRM workflows).
  • For Senior Manager – Voice of Customer (VoC):
  • You have experience leading Voice of Customer (VoC) and Quality Assurance programs.
  • You have a track record of identifying customer pain points and leading defect resolution processes.
Benefits
  • Competitive compensation: $120k - $150k
  • Eligible for annual performance-based Incentive
  • Equity options
  • 401(k) retirement plan
  • Generous paid time off including Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents
  • Exceptional benefits including highly subsidized medical, dental, and vision plans, and fully company-paid mental health, disability, and basic life insurance
  • Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions), FSAs, supplemental life and health, legal, and pet insurance
  • Up to $1,000 per year for eligible professional development expenses
  • Employee referral program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
go-to-market strategycapacity planningworkforce managementcustomer outreachlead managementdialer strategyCRM workflowsVoice of Customer (VoC)Quality Assurancedata analysis
Soft Skills
problem solvinganalytical thinkingownershipcross-functional collaborationcommunicationadvocacytransparencycuriosityaction-orientedtrust building