Caribou

Senior Director of Revenue & GTMO

Caribou

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Arizona • Colorado • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $190,000 - $230,000 per year

Job Level

Senior

About the role

  • Drive business results by enabling and scaling business operations to enable efficient growth and profitability.
  • Establish and implement strong go to market strategies for the Sales and Operations organization.
  • Identify and project manage high-leverage initiatives that improve the customer experience, sales & operational efficiency, and team member effectiveness – key thought leader on the use of AI to drive down costs.
  • Lead strategic projects bringing together stakeholders across finance, sales, operations, technology, people, compliance and more to address our biggest organizational opportunities.
  • Represent your work to executive leaders to advocate for prioritization and resourcing and provide updates on progress and results.
  • Partner cross-functionally to incorporate growth projections, financial goals, and business strategy into a strategic workforce and headcount plan.
  • Implement effective training and enablement initiatives across Sales and Operations to drive efficient onboarding of new hires and ongoing development of the existing team.
  • Own workforce planning and quality management strategy and team.
  • Be a strategic conduit for business process outsourcing (BPO) partnerships, working closely with internal stakeholders to ensure alignment and enable the success of such partnerships.
  • Work with cross-functional partners, including Sales and Ops leaders, to establish and drive accountability to productivity, quality, and compliance standards.
  • Establish and maintain a strong voice of the customer and customer experience contact center with close loop mechanisms to resolve customer pain points.

Requirements

  • 10+ years of experience in sales or operations strategy roles – including team management.
  • You are a curious and action-oriented problem solver with the ability to build trust and partnership at all levels of an organization.
  • You demonstrate the highest levels of ownership and have a proven ability to take ideas and turn them into results.
  • You are highly analytical and can effectively work in a data-driven organization to translate data to high-impact initiatives that drive the business forward.
  • You recognize the importance of key relationships and are adept at strengthening them.
  • You have experience managing BPO relationships, delivering high-impact training and enablement programs, and driving workforce and staffing strategies.
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales strategyoperations strategyproject managementworkforce planningquality managementdata analysisbusiness process outsourcing (BPO)training and enablementcustomer experience managementgo to market strategies
Soft Skills
problem solvingbuilding trustpartnership developmentownershipanalytical thinkingrelationship managementcross-functional collaborationcommunicationleadershipstrategic thinking