Caribou

Sales Support Specialist, Loan Processor

Caribou

full-time

Posted on:

Location Type: Hybrid

Location: Denver • Colorado • United States

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Salary

💰 $25 per hour

Job Level

Junior

About the role

  • Be the primary driver of customer loan document completion, supporting customers through contract signing, Power of Attorney (POA) completion and stipulation collection.
  • Manage a high volume of inbound and outbound interactions via phone, SMS, and email.
  • Oversee Loan Advisor (LA) requests regarding contract signing.
  • Be the customer’s primary point of contact post-sale until all loan documents are signed, escalating loan or product issues to the appropriate Loan Advisor as needed.
  • Explain all POA documents and set up appropriate steps for completion.
  • Be responsible for validating customer information to ensure the accuracy of the loan application.

Requirements

  • 1+ years of experience in a high volume, customer facing role (bonus points for prior loan processing or adjacent financial operations experience!)
  • High computer literacy skills, and the capacity to quickly adapt to multiple software programs, including Google Workspace, Slack, & others, as well as leverage resources to answer questions
  • Exceptional attention to detail and accuracy
  • Strong organizational and time management skills to achieve daily production goals
  • Ability to work effectively from a quiet remote home office, ensuring the privacy and security of sensitive information.
  • Strong communication skills, essential for articulating stipulation requirements to customer-facing teams to positively impact the customer and lender experience.
Benefits
  • Competitive compensation: Base compensation of $25/hr with incentive potential
  • Equity options
  • 401(k) retirement plan
  • Generous paid time off including Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents
  • Exceptional benefits including highly subsidized medical, dental, and vision plans, and fully company-paid mental health, disability, and basic life insurance
  • Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions), FSAs, supplemental life and health, legal, and pet insurance
  • Up to $1,000 per year for eligible professional development expenses
  • Employee referral program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
loan document completioncontract signingPower of Attorney (POA) completioncustomer information validation
Soft skills
attention to detailorganizational skillstime managementcommunication skills