Customer Support Associate
cargo.one
full-time
Posted on:
Location Type: Remote
Location: Serbia
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About the role
- Supporting our customers and partner airlines through email, live chat and phone.
- Building relationships with our customers and partners.
- Advocating for our customers and being their voice inside our organisation.
- Working closely with the Product and Airline Partnerships teams to improve the user experience.
- Contributing to the continuous development of our customer support function.
Requirements
- Has a service mindset, is empathetic and knows how to listen.
- Has a positive attitude and knows how to navigate their way even in situations of uncertainty.
- Has excellent written and verbal communication skills, an eye for detail, spelling and accuracy.
- Has previous experience working in contact center environments.
- Is willing to learn and open to accepting feedback, generously giving their own in return.
- Is a team player and is comfortable building relationships with peers, customers and partners.
- Experience with knowledge management.
- Experience in data analytics and reporting, to help us look into our numbers and improve processes.
Benefits
- Home office budget of €650 which can be used to purchase items such as a desk, chair, mouse, keyboard & monitor, etc.
- Offsite fun & team trips since there’s nothing more important than culture and team spirit.
- Unlimited co-working options through our partner desana all around the world.
- 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticsreportingknowledge management
Soft skills
service mindsetempathyactive listeningpositive attitudecommunication skillsattention to detailteam playerrelationship buildingopenness to feedbackadaptability