Customer Support Associate
cargo.one
full-time
Posted on:
Location Type: Remote
Location: Serbia
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About the role
- Supporting our customers and partner airlines through email, live chat and phone.
- Building relationships with our customers and partners.
- Advocating for our customers and being their voice inside our organisation.
- Working closely with the Product and Airline Partnerships teams to improve the user experience.
- Contributing to the continuous development of our customer support function.
Requirements
- Has a service mindset, is empathetic and knows how to listen.
- Has a positive attitude and knows how to navigate their way even in situations of uncertainty.
- Has excellent written and verbal communication skills, an eye for detail, spelling and accuracy.
- Has previous experience working in contact center environments.
- Is willing to learn and open to accepting feedback, generously giving their own in return.
- Is a team player and is comfortable building relationships with peers, customers and partners.
- Experience with knowledge management.
- Experience in data analytics and reporting, to help us look into our numbers and improve processes.
Benefits
- Home office budget of €650 which can be used to purchase items such as a desk, chair, mouse, keyboard & monitor, etc.
- Offsite fun & team trips since there’s nothing more important than culture and team spirit.
- Unlimited co-working options through our partner desana all around the world.
- 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analyticsreportingknowledge management
Soft Skills
service mindsetempathyactive listeningpositive attitudecommunication skillsattention to detailteam playerrelationship buildingopenness to feedbackadaptability