cargo.one

Customer Success Manager

• Lead and inspire: Build, mentor, and scale high-performing teams across Enterprise and SMB, fostering a culture of learning, ownership, and growth.
• Drive customer outcomes: Own and exceed NRR goals, focusing on retention, expansion, and churn mitigation through data-driven strategies.
• Streamline and innovate: Develop scalable processes, playbooks, and automation to optimize onboarding, account management, and customer success.
• Champion customer insights: Leverage customer feedback and usage data to inform product development and strategic decisions.
• Collaborate and influence: Partner with the CCO and cross-functional leaders to shape our customer journey and go-to-market strategy.

VP Customer Success

• Build, mentor, and scale high-performing teams across Enterprise and SMB, fostering a culture of learning, ownership, and growth.
• Own and exceed NRR goals, focusing on retention, expansion, and churn mitigation through data-driven strategies.
• Develop scalable processes, playbooks, and automation to optimize onboarding, account management, and customer success.
• Leverage customer feedback and usage data to inform product development and strategic decisions.
• Partner with the CCO and cross-functional leaders to shape our customer journey and go-to-market strategy.

Head of Customer Success

• Shape and execute our post-sale strategy for both SMB and Enterprise customers.
• Lead two ambitious, high-impact teams—Account Management and Customer Success.
• Collaborate closely with Sales, Product, Marketing, and Finance.
• Own and exceed NRR goals, focusing on retention, expansion, and churn mitigation through data-driven strategies.
• Develop scalable processes, playbooks, and automation to optimize onboarding, account management, and customer success.
• Leverage customer feedback and usage data to inform product development and strategic decisions.
• Partner with the CCO and cross-functional leaders to shape our customer journey and go-to-market strategy.

Operations

• Run point on projects across the organisation: develop commercial models, drive strategic initiatives, deep dive on topics to support decisions
• Build dashboards and reports; identify key metrics and provide leaders with clear views on progress
• Step into teams across the business to solve critical problems or move the needle on big projects
• Design and roll out operating cadences, tools and systems to keep global company aligned, connected, collaborating and accountable
• Work closely with founders and leadership team on diverse fast paced projects

VP Customer Success

Head of Customer Success

VP Customer Success

Strategy and Operations Associate