Cargill

Customer Operations Specialist – 1-year Temporary Contract

Cargill

contract

Posted on:

Location Type: Office

Location: Sofia • Bulgaria

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About the role

  • Administer routine customer enabling activities of the order management process
  • Execute well established customer service activities with regards to order intake, confirmation, processing and fulfillment
  • Assist in achieving streamlined and optimized internal processes that promote a seamless customer experience
  • Follow standard procedures and provide insights regarding order status, invoices, contract balances and other information needed to complete an order to customer facing customer service representatives
  • Oversee customer orders and work cross functionally to confirm credit, contract, pricing, stock allocation, and transportation availability alignment
  • Resolve low complexity process issues that follow already defined procedures related to order confirmation, processing and fulfillment
  • Support the generation of order related documents using knowledge of local legislation, local documentation and basic understanding of local regulations and languages in which customer conducts business operations
  • Update internal stakeholders on order status and any issues
  • Identify potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions using your basic analytical capabilities
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned

Requirements

  • Bachelor's degree in a related field or equivalent experience
  • Fluency in English
Benefits
  • We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents.
  • Competitive salary and benefits combined with outstanding career development opportunities.
  • We welcome applications from people with disabilities and are committed to providing an inclusive, accessible recruitment process and workplace.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer serviceanalytical capabilitiesproblem solvingcommunicationcross-functional collaboration