Senior Application Developer, ITSM
Cargill
full-time
Posted on:
Location Type: Office
Location: Bangalore • India
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Job Level
About the role
- Builds complex application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures.
- Performs advanced programming, configuration, testing and deployment of fixes or updates for application version releases.
- Plays a key role and keeps an open channel of communication with users to respond to complex application support requests and needs.
- Conducts complex technical application support activities to deliver on business outcomes.
- Partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
- Leads prioritization of incoming incident tickets and user requests.
- Handles positive relationships with software vendors and negotiates complex contracts.
Requirements
- Minimum requirement of 12 years of relevant work experience
- Typically reflects 10 years or more of relevant experience
- Lead major incident response, coordinate with technical teams for quick service restoration, and manage escalations and communication.
- Analyze recurring issues, drive root cause elimination, and maintain a knowledge base with corrective actions.
- Oversee the change process, chair CAB meetings, and ensure proper testing, documentation, and approvals before implementation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
advanced programmingapplication configurationtestingdeploymentincident responseroot cause analysischange managementknowledge base maintenance
Soft Skills
communicationleadershipcollaborationnegotiationproblem-solving