Customer Service Associate
Cargill
full-time
Posted on:
Location Type: Hybrid
Location: Chandler • Arizona • United States
Visit company websiteExplore more
Salary
💰 $47,000 - $59,000 per year
About the role
- Receive and process straightforward customer orders across multiple platforms following standard procedures.
- Receive and process low complexity change requests following defined policies and procedures.
- Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order.
- Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.
- Escalate undocumented issues that are not commonly defined or known to higher level staff.
- Proactively identify risks and opportunities to improve the order management processes.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
Requirements
- Bachelor's degree in a related field or equivalent experience.
Benefits
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law.
- Comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceproblem solvingcommunicationrisk identificationprocess improvement