CareYaya

Bilingual

• Monitor multiple Electronic Health Record systems (i.e., AthenaOne, TouchWorks, EPIC) for new referrals and provider communication
• Serve as the first point of contact for referred patients, providing a welcoming and supportive experience
• Independently own and manage the patient referral entry and outreach queue - making up to an average of 50 calls/day with associated data entry
• Educate patients about the Collaborative Care Model, its benefits, and what to expect during enrollment
• Contact disengaged and unreached patients as well as those who request rescheduling of their intake
• Utilize de-escalation techniques when engaging patients who are frustrated or emotionally distressed with compassion
• Follow safety protocols to recognize and appropriately respond to patients expressing thoughts of self-harm or crisis
• Communicate with patients via phone, SMS, and email to complete the enrollment process
• Collaborate with healthcare providers and internal care teams to ensure seamless coordination and prompt updates on patient status
• Assist patients in understanding and verifying their insurance coverage as needed

Enrollment Coordinator, Bilingual