CareYaya

Manager

• Support and closely coordinate mental health care with the patient’s primary care provider, establishing a mutually agreeable care plan
• Screen and assess patients for common mental health disorders
• Support psychotropic medication management prescribed by PCPs, focusing on treatment adherence, side effects and other complications, and treatment effectiveness
• Track patient follow-up and clinical outcomes using a registry, record encounters in the registry, and use the system to identify and re-engage patients
• Plan specific mutual self-management goals, objectives, and behavioral interventions with action-oriented patients
• Facilitate care plan changes for patients who are not improving, including changes in medications or psychosocial treatments or appropriate referrals for additional services
• Participate in regularly scheduled caseload consultations with psychiatric consultants

Behavioral Health Care Manager

Bilingual

• Serve as the first point of contact for all referred patients
• Help determine their eligibility for care with April Health
• Coordinate communication between patients, healthcare providers, and our internal care team
• Guide patients through the enrollment process
• Monitor multiple Electronic Health Record systems
• Educate patients about the Collaborative Care Model
• Contact disengaged and unreached patients as well as those who request rescheduling of their intake
• Utilize de-escalation techniques when engaging patients
• Follow safety protocols to respond to patients expressing thoughts of self-harm or crisis
• Communicate with patients via phone, SMS, and email to complete the enrollment process
• Collaborate with healthcare providers and internal care teams

Behavioral Health Care Manager

Enrollment Coordinator, Bilingual