Enrollment Coordinator, Bilingual

CareYaya

Enrollment Coordinator facilitating patient intake processes for behavioral health services in a remote setting. Supporting patients through the Collaborative Care Model and ensuring eligibility for care.

Posted 5/16/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $45,000 - $50,000 per yearWebsite

About the role

Key responsibilities & impact

Monitor multiple Electronic Health Record systems (i.e., AthenaOne, TouchWorks, EPIC) for new referrals and provider communication
Serve as the first point of contact for referred patients, providing a welcoming and supportive experience
Independently own and manage the patient referral entry and outreach queue - making up to an average of 50 calls/day with associated data entry
Educate patients about the Collaborative Care Model, its benefits, and what to expect during enrollment
Contact disengaged and unreached patients as well as those who request rescheduling of their intake
Utilize de-escalation techniques when engaging patients who are frustrated or emotionally distressed with compassion
Follow safety protocols to recognize and appropriately respond to patients expressing thoughts of self-harm or crisis
Communicate with patients via phone, SMS, and email to complete the enrollment process
Collaborate with healthcare providers and internal care teams to ensure seamless coordination and prompt updates on patient status
Assist patients in understanding and verifying their insurance coverage as needed

Requirements

What you’ll need

Bilingual – Fluent in Spanish and English (spoken and written)
Degree in healthcare, social work, or related field (Bachelors preferred)
2+ years of experience in a healthcare, behavioral health, or administrative role
Strong communication skills, both verbal and written, with the ability to interact with diverse populations
Proficiency with data entry and experience using EHR/CRM systems
Comfort and experience working in a remote fast-paced startup environment
Dedicated quiet space with high-speed internet (download speeds of at least 100 Mbps and upload speeds of 20 Mbps) for making calls to patients/partners

Benefits

Comp & perks

Competitive compensation
Fantastic benefits package including PTO, health, vision, dental, 401k

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryEHR systemsCRM systemsCollaborative Care Modelinsurance verification

Soft Skills

communicationde-escalation techniquescompassionpatient outreachsupportive experience