Support the X-Ray Systems business as a Field Service Engineer based in the Springfield, IL area.
Build credibility and trust with customers by conducting pro-active customer visits.
Provide appropriate, timely, and regular communications to customers and internal key stakeholders regarding customer and equipment issues.
Follow the appropriate escalation process.
Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times.
Generate revenue growth by offering solutions aligned with the service portfolio.
Operate under the required knowledge of State and Federal regulatory requirements.
Perform all administrative duties within established and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
Independently diagnose and resolve electronic, network, and mechanical problems.

Requirements

Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
2+ years of experience in diagnostic imaging or 4+ years of experience in the electronics industry, preferably in a field service environment.
Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
Ability to read and interpret schematics and site drawings with minimal assistance.
Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
Ability to adapt to changing work requirements in a complex, fast-paced environment.
Ability to effectively operate in a team-driven environment and share knowledge to achieve assigned goals and objectives.
Ability to demonstrate exceptional customer service skills.
Ability to communicate, written and verbally, with various levels of employees and customers.
Must have and maintain a valid driver’s license and driving record that is compliant with Fleet Policy.

Benefits

annual incentive plan
benefits package
company provided vehicle
laptop
cell phone

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

diagnostic imagingelectronicselectronic theorymechanical theorynetworking theorytroubleshootingpreventative maintenanceinstallationschematics interpretationtest equipment

Soft Skills

customer serviceorganizational skillsmulti-taskingself-disciplineautonomyadaptabilityteamworkcommunication skillscredibilitytrust-building

Certifications

Associate Degree in ElectronicsBSEEBSEETBSMEBSMETvalid driver’s license