Carestream

Customer Support

• Provide help and support to customers, solving issues with their radiographic equipment and/or doubts about their accounts via e-mail, telephone or any other electronic device.
• Record all data provided by the customer in the systems, to make sure that the signaled issue will be solved, takes all and any relevant pieces of information to help solving the case, making sure the field engineers who are going to contact / visit the customer will be informed correctly and as rapidly as possible.
• Support Carestream Engineers who need to process an escalation with level 2 specialists on radiographic equipment.
• Understand and interpret customers’ needs. Identify issues and determine the best action to solve these within the department guidelines.
• Deliver customer satisfaction, internal as well as external, straining continuously to improve the service/products we provide.
• Convey relevant information regarding the success of the case efficiently and clearly to repair and solve customers’ doubts.
• Efficient multi-tasking management.
• Respond any questions on the status of a service call, account or equipment.
• Provide details on the dispatch process regarding customers’ equipment and/or complaints on service accounts.
• Follow up meticulously on open cases by L1 agents until fully closed.

Executive, Customer Service

Sales Operations Manager

• The Operations Manager will lead and oversee the India Operations function, ensuring seamless execution of processes, cross-functional collaboration, and continuous improvement.
• Partner closely with the Country Head, Product Managers, and Sales Leaders to support and exceed sales targets.
• Collaborate cross-functionally with Sales, Marketing, Finance, Regulatory Affairs, and Service teams to enable strategic execution.
• Act as the subject matter expert (SME) for sales processes, driving operational excellence from lead to order.
• Lead the monthly forecasting, estimating, and business planning processes, aligning projections with revenue and volume goals.
• Facilitate the Channel recruitment and termination processes in accordance with corporate guidelines.
• Provide leadership and direction to the operations team to ensure alignment with organizational goals and objectives.
• Drive continuous improvement initiatives using Lean, Six Sigma or Kaizen, or other relevant methodologies to enhance operational processes.

• Provide support to external and internal customers by reporting issues related to their radiographic equipment, answering account inquiries through email, phone, or other electronic means
• Understand and interpret customer needs, identifying problems, and determining the best course of action to resolve issues within department guidelines
• Input customer, account, or equipment data into our system (C4C)
• Create, document, assign, and follow up on service reports for internal and external customers
• Provide real-time internal customer support via Teams
• Strive continuously to improve the delivery of our services/products to provide satisfaction to both internal and external customers
• Respond to inquiries about the status of service calls, accounts, or equipment
• Assist and support Carestream engineers in creating escalations with R 2 specialists for radiographic equipment

Customer Care Agent, LATAM

Field Engineer

• Support Digital X-Ray Systems business as a Field Service Engineer
• Responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites
• Generate service revenue; adhere to state and federal regulatory requirements
• Perform all administrative duties within established and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork
• Actively participate as a member of the regional work team and work to improve team processes
• Service laser printers, networks, CR & DR X-ray imaging equipment, CT scanners, radio fluoroscopy equipment, and other hospital equipment
• Work primarily in hospitals and imaging centers
• Involves possible overnight travel and will be based in a home office.

• Focus on resolving customer’s issues to their complete satisfaction.
• Resolve the problems both remotely and in the field to the customers delight.
• Delivers solution to the customer and CSH on time and at the lowest cost possible.
• Adds knowledge articles to the Service knowledge management system.
• Establish good communications and relationships with customers.
• Timely and effective repair of customer equipment.
• Ensure data integrity in call reporting and other administrative requirements.
• Diagnose/repair equipment according to established processes.

Consultant

• Responsible for coordinating and implementing activities required to provide customer training, system workflow integration and image quality consultation for Carestream Health Imaging products.
• Additional responsibilities include on-site customer training, working closely with clinicians and professional staff to ensure proper and efficient operation of Carestream products.
• Products primarily supported are Direct Radiography systems which include but is not limited to the DRX-1 Retrofit system, Revolution portable, Evolution, and Compass DR systems.
• This position involves extensive travel throughout the U.S. Ideal candidate location is in Texas near a major airport.

Applications Consultant

• Be the trusted technical expert for our digital X-ray solutions — installing, maintaining, and servicing systems at customer sites
• Work directly with hospital staff, imaging centers, and healthcare professionals to ensure equipment is running optimally and reliably
• Troubleshoot, diagnose, and resolve complex issues involving CR/DR X-ray systems, laser imagers, CT scanners, radio fluoroscopy equipment, and networked medical devices
• Serve as a key liaison between Carestream and the customer — combining technical knowledge with outstanding relationship-building skills
• Analyze system trends, document service activity, and contribute to continuous product and service improvements
• Enjoy a high degree of autonomy — work independently from a home office, with support from a regional team of skilled engineers
• Travel within your assigned territory with occasional overnight stays

• Support Digital X-Ray Systems business as a Field Service Engineer
• Travel within a 4 to 5 hour radius with possible overnight stay
• Responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites
• Generate service revenue
• Adhere to state and federal regulatory requirements
• Perform administrative duties within established and regulatory timeframes including timesheets, service work orders, and expense reports
• Actively participate as a member of the regional work team
• Service laser printers, networks, CR & DR X-ray imaging equipment, CT scanners, and other hospital equipment

• Support Digital X-Ray Systems business as a Field Service Engineer based in San Antonio, TX
• Customer relationship management through technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites
• Generate service revenue and adhere to state and federal regulatory requirements
• Perform administrative duties: timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, and site/service documentation
• Actively participate as a member of the regional work team and work to improve team processes
• Service laser printers, networks, CR & DR X-ray imaging equipment, CT scanners, radio fluoroscopy equipment, and other hospital equipment
• Service customers primarily in hospitals and imaging centers; may require overnight travel
• Work from a home office; company provided vehicle, laptop, and cell phone included
• Live within the San Antonio, Texas service area; occasional travel within a 4-5 hour radius (0-10%) with possible overnight stays