Carestream

Field Engineer

• Support the X-Ray Systems business as a Field Service Engineer based in the Springfield, IL area.
• Build credibility and trust with customers by conducting pro-active customer visits.
• Provide appropriate, timely, and regular communications to customers and internal key stakeholders regarding customer and equipment issues.
• Follow the appropriate escalation process.
• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times.
• Generate revenue growth by offering solutions aligned with the service portfolio.
• Operate under the required knowledge of State and Federal regulatory requirements.
• Perform all administrative duties within established and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
• Independently diagnose and resolve electronic, network, and mechanical problems.