Support Administrator
CrossCountry Mortgage, LLC
TL, Contract Administration
CareSource
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $61,500 - $98,400 per year
Job Level
JuniorMid-Level
About the role
- Direct day-to-day staff activities to ensure service and performance objectives are achieved
- Manage and maintain workflow/assignments to ensure timely processing of new contracts and maintenance
- Document process changes and new procedures to promote consistency in contracts operations
- Monitor level of inventory; notify management of levels outside of established thresholds
- Create, review, revise and enforce company and department policies and procedures
- Responsible for direct supervision of staff including quality review, performance feedback, disciplinary issues and merit/bonus appraisal review
- Create and update ongoing staffing plan to address issues that may impact service or provider/internal customer satisfaction
- Oversee orientation and training of new Contract Analysts
- Analyze staff’s ability to utilize systems and reference materials and make recommendations for improving performance as appropriate
- Tracking and reporting of staff production and quality; review in monthly 1:1s
- Maintain time sheets for non-exempt employees
- Participate in managing external vendor relationships
- Perform any other job related instructions, as requested
Requirements
- Associates Degree or equivalent years of relevant work experience is required
- A minimum of two (2) years of experience in an HMO or health care setting is required
- Previous supervisory/leadership experience or completion of the Caresource IC Leadership program is highly preferred
- Intermediate level skills in Microsoft Word, Excel and Outlook
- Facets system knowledge preferred
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Comprehensive total rewards package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
contract managementworkflow managementperformance analysisstaff supervisionquality reviewpolicy enforcementtraining and orientationvendor managementtime sheet managementprocess documentation
Soft skills
leadershipcommunicationorganizational skillsproblem-solvingperformance feedbackstaff developmentanalytical skillscustomer satisfaction focusteam managementdisciplinary management
Certifications
Associates DegreeCaresource IC Leadership program
