Customer Care Specialist I
CareSource
full-time
Posted on:
Location Type: Hybrid
Location: Mississippi • Nevada • United States
Visit company websiteExplore more
Salary
💰 $35,900 - $57,300 per year
About the role
- Assist members/beneficiaries or providers with routine service inquiries
- Resolve member/beneficiaries or provider routine service inquiries
- Ensure all HIPAA, State and/or Federal requirements/regulations are always adhered to
- Research, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfaction
- Build and strengthen member or provider relationships by providing quality customer service
- Maintain knowledge and understanding of all processes and procedures
- Maintain complete and accurate documentation of all of telephone and written communications
- Act as a mentor to new hire employees
Requirements
- High School Diploma or equivalent is required
- Two (2) years customer service experience is preferred
- Customer Service experience in a call center is preferred
Benefits
- Comprehensive total rewards package
- Bonus tied to company and individual performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicerelationship buildingmentoringproblem solvingcommunicationdocumentationtimelinessresearch
Certifications
High School Diploma