CarePoint

Call Center Representative

• Support individuals receiving care by coordinating transitions across the system of care and serving as a key point of engagement for callers
• Assess needs across mental health, medical, and social service domains
• Initiate referrals to internal and external providers
• Monitor progress toward individualized goals
• Partner with individuals, identified care teams, and community stakeholders to facilitate timely access to services, including residential admissions
• Participate in supervision and team meetings
• Use person-focused, evidence-based best practices to recognize callers’ needs, strengths, preferences, and goals
• Complete needs assessments and other appropriate tools
• Maintain working knowledge of care partners, service providers, and stakeholders
• Collaborate on residential admissions through the bed registry and with external stakeholders and service providers
• Follow program, department, and company policies and behavioral competencies
• Perform assigned tasks, projects, and duties authorized by Human Resources and the Direct Supervisor

Call Center Counselor

QA Engineer

• Conduct chart audits, operational reviews, and compliance assessments.
• Develop, implement, and maintain quality assurance processes and procedures.
• Monitor day-to-day operations for compliance with internal and external standards.
• Collaborate with various departments to support continuous improvement efforts.

Call Center Counselor

Quality Assurance Coordinator