Call Center Counselor

CarePoint

Call Center Counselor coordinating behavioral health assessments, referrals, and residential admissions for Baltimore Crisis Response, Inc. Supporting callers’ recovery journeys through person-centered, evidence-based care coordination.

Posted 8/5/2026part-timeRemote • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in person-focused, evidence-based practices to assess and address the mental health, medical, and social service needs of individuals. Collaborates effectively with multidisciplinary care teams and external stakeholders to facilitate timely access to services and support residential admissions.

Highest-signal resume keywords

Person-Focused, Evidence-Based Practice KnowledgeAbility to Assess Mental Health, Medical, Social NeedsExperience with Behavioral Health NeedsCollaboration with Multidisciplinary Care TeamsKnowledge of Care Partners and Service Providers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Needs AssessmentReferral InitiationBehavioral Health KnowledgeCommunity Health ExperienceService Provider Knowledge

Soft Skills

CollaborationEngagementCommunication

Tools & Technologies

Bed Registry

Certifications & Qualifications

High School DiplomaGEDCollege Degree in Human Services (Preferred)

Industry Keywords

Behavioral HealthCommunity ServicesSystem of CareResidential AdmissionsStakeholder Engagement

About the role

Key responsibilities & impact

Support individuals receiving care by coordinating transitions across the system of care and serving as a key point of engagement for callers
Assess needs across mental health, medical, and social service domains
Initiate referrals to internal and external providers
Monitor progress toward individualized goals
Partner with individuals, identified care teams, and community stakeholders to facilitate timely access to services, including residential admissions
Participate in supervision and team meetings
Use person-focused, evidence-based best practices to recognize callers’ needs, strengths, preferences, and goals
Complete needs assessments and other appropriate tools
Maintain working knowledge of care partners, service providers, and stakeholders
Collaborate on residential admissions through the bed registry and with external stakeholders and service providers
Follow program, department, and company policies and behavioral competencies
Perform assigned tasks, projects, and duties authorized by Human Resources and the Direct Supervisor

Requirements

What you’ll need

High School Diploma, GED, or Equivalent, Required
College degree in Human Services or related field, Strongly Preferred
One year work engagement or experience with individuals living with dynamic and complex behavioral health needs, Preferred
One year community health or lived experience, Preferred
Person-focused, evidence-based practice knowledge
Ability to assess mental health, medical, social, and other service needs
Ability to initiate and submit medical, behavioral health, community program, and service-provider referrals
Knowledge of care partners, service providers, and stakeholders across the system of care
Ability to collaborate with multidisciplinary care teams and external stakeholders
Availability for variable part-time shifts, including 11 PM–7 AM and every other weekend
Ability to support residential admissions through the bed registry

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
403(b) Retirement Plan
Generous PTO – Vacation, Sick, Personal, and Holidays
Tuition Reimbursement & Professional Development Support
Direct impact in clients’ recovery journey
Innovative, mission-driven team transforming behavioral health care