CareMetx, LLC

Manager

• Coordinate and facilitate customer onboarding and kickoff meetings (from sales hand-off).
• Provide ongoing training and support; schedule and perform training as needed.
• Facilitate communication between clients and the technical team.
• Proactively maintain customer relationships; meet with customers regularly.
• Stay up to date on all customer support issues and achieve customer utilization goals.
• Manage 150-200 physicians within 30-50 practice accounts.
• Understand client needs, address issues, and ensure clients maximize the value of CareMetx solutions.

Account Support Manager

Operations

• Directing a team of program managers responsible for managing the hub and reimbursement services and programs offered to clients
• Oversight of all team members providing the full range of services for specific programs
• Participate in strategic and tactical planning sessions
• Make recommendations in the development of long-term strategies and lead projects within HUB Operations
• Present strategic and operational plans for the development of new service offerings and hub programs
• Develop measures of program success and provide internal and client facing reporting, sharing analysis and outcomes
• Participate in proposal writing, contracting, client presentations, and pricing
• Ensure quality of managed programs and development of policies, SOPs, and work instructions; participate in client audits as required
• Coach and mentor program management staff; oversee recruitment, training and management of program teams
• Maintain regular attendance and perform other related duties as assigned

Account Support Manager

Senior Director, Hub Operations