CareMetx, LLC

Operations Manager

CareMetx, LLC

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • The Operations Manager is responsible for the overall administration of a program or project as required by the client contract.
  • Ensures team is meeting contractual obligations.
  • Design programs which promote high motivation among team members.
  • Conducts performance reviews and rewards positive behavior.
  • Coaches, counsels, and sets goals for supervisors to help develop them for career progression.
  • Provides day-to-day instructions to team members on job responsibilities.
  • Helps associates resolve associate work-related issues.
  • Supports new associates in their efforts for growth and development.
  • Participates in the hiring and termination process.
  • Develops designs and conducts Train the Trainer program.
  • Provides feedback up and down the organization (Positive and Constructive).
  • Participates in client meetings; prepares agenda and / or takes meeting notes.
  • Ensures open communication with program support.
  • Translates and oversees organizational strategies for assigned goals.
  • Identifies client issues; receives and triages client requests.
  • Proactively identifies program issues and proposes ways in which to address their concerns.
  • Maintains positive rapport with client.
  • Understands the billing process and contractual obligations.
  • Participates in budget planning.
  • Accountable for program quality and compliance with standard operating procedures.
  • Designs project task plan and standard operating procedures.
  • Analyzes reports for trends and gives recommendations.
  • Analyzes progress of tactical issues.
  • Reports all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP)
  • Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
  • Performs other related duties as assigned.

Requirements

  • Previous 4+ years of experience in a reimbursement hub, specialty pharmacy, physician’s office, medical insurance, healthcare setting, and/or related experience.
  • Previous 2+ years supervisory experience is required.
  • Strong interpersonal skills and attention to detail.
  • Ability to communicate effectively both orally and in writing.
  • The ability to manage multiple tasks.
  • Working knowledge of Microsoft Office.
  • Ability to resolve associate issues effectively and efficiently.
  • General knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes particularly distribution processes / interfaces.
  • Proven ability to appropriately escalate issue to management.
Benefits
  • flexible on schedule and hours
  • Health care research and analysis skills sufficient to support payer research, healthcare policy library and state management
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
reimbursementpatient assistance programsdatabase elementsoperational policiesdistribution processesperformance reviewsgoal settingprogram designbudget planningreport analysis
Soft Skills
interpersonal skillsattention to detaileffective communicationproblem resolutionteam motivationcoachingcounselinggoal developmentopen communicationclient relationship management