Solution Architect
CareMetx, LLC
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Accountable for defining the technical program solution, timeline and scope for standard CMTX offerings to align with client goals and CMTX organizational strategy
- Responsible for partnering with Product Management and Commercial team as appropriate to coordinate required cost/pricing inputs for pricing model during opportunity deal stage to ensure costs submitted consider solution scope, complexity, and staffing requirements
- Map client requirements to standard hub operational capabilities, technology platforms, and workflows
- Design end-to-end operational workflows covering all medical, pharmacy, and adherence services, including but not limited to: patient enrollment, benefits verification, prior authorization, copay assistance, and ongoing patient engagement
- Partner with Product Management to identify gaps between client expectations and standard CMTX offerings; document assumptions, constraints, out-of-scope items, and feasibility risks
- Partner with Product Management to support proposal development, client presentations, and early solution demonstrations
- Lead requirements intake and workflow design sessions with internal operational, technical, and compliance stakeholders
- Produce and maintain configuration documents, workflow diagrams, etc. required for program configuration
- Facilitate program design reviews and obtain internal and external review and signature for Program Rules Document
- Serve as solution SME and consultant throughout Sales and completion of Implementation
- Supports client escalations during implementation, as it relates to solution and scope management
- Travel may be required for client-related meetings
- Other duties as deemed required
Requirements
- Minimum of seven years’ experience managing software development and/or IT technology projects, or equivalent
- Minimum of seven years’ experience in pharmaceutical, medical device, biotech or healthcare hub services industries
- Bachelor’s degree in a business-related field or technology
- Experience in healthcare operations, patient support hubs, reimbursement services, or healthcare solution design
- Strong knowledge of hub, pharmacy, and/or adherence services
- Systems thinking mindset with the ability to see how products, services, and other attributes fit together and impact the overall design, with the aptitude to coach and navigate other internal stakeholders on best practices
- Ability to translate client and patient needs into structured operational and system requirements
- Experience documenting workflows, business requirements, and system configurations
- Strong stakeholder facilitation and cross-functional collaboration skills
- Experience supporting RFPs, proposals, or client solution demos preferred
- Ability to communicate at all levels with clarity and precision, both written and verbally
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software developmentIT technology project managementhealthcare operationspatient support hubsreimbursement serviceshealthcare solution designworkflow documentationbusiness requirements documentationsystem configurationsprogram configuration
Soft Skills
stakeholder facilitationcross-functional collaborationcommunicationsystems thinkingclient engagementproblem-solvingcoachingpresentation skillsrequirements intakerisk management
Certifications
Bachelor’s degree in business-related fieldBachelor’s degree in technology