Carefeed

Customer Success Manager

• Guide new clients through implementation and setup of Carefeed’s solutions, ensuring smooth transition and effective platform use
• Serve as primary point of contact for assigned client communities, offering high-level assistance and resolving issues
• Create and customize communication templates, questionnaires, and calendars tailored to client needs
• Digitize and manage client documentation using Adobe and DocuSign to facilitate e-signature workflows within Carefeed
• Monitor client engagement with monthly usage reports, regular “Carefeed Check-ins,” and success reviews to assess activity and satisfaction
• Collaborate with Client Experience team to refine processes and establish onboarding, training, and support best practices

Client Experience Specialist