Carefeed

Support Engineer

• Solve client issues. Your primary day-to-day responsibility will be to act as escalation support for Carefeed’s client experience team. Investigate and fix client issues as they arise.
• Design and implement tools and fixes. Build tools to help you and the rest of the Carefeed team detect client issues or prevent them before they arise.
• Assist in onboarding and offboarding clients. Assist in the technical setup of new clients as needed. As with client issues, you’ll be encouraged to develop tooling to automate this.
• Collaborate cross-functionally with clients and Carefeed team members to understand requirements, resolve issues, and deliver high-quality outcomes.
• Contribute to continuous improvement, sharing insights and feedback to strengthen processes, systems, and team collaboration.

Onboarding Specialist

• Lead new clients through the full implementation and onboarding process, including platform setup, configuration, and hands-on training—to ensure a smooth and successful transition onto Carefeed’s platform.
• Facilitate virtual training sessions and confirm users are confident navigating the system.
• Serve as the primary point of contact for assigned client communities, providing high-level support and resolving questions during onboarding.
• Develop and customize initial platform solutions to align with each client’s specific needs and workflows.
• Digitize and manage client documentation using Adobe and DocuSign, supporting e-signature workflows within Carefeed.
• Track client trends, pain points, and product usage to identify opportunities to improve adoption.
• Collaborate with the broader Client Experience team to refine processes and build best practices for onboarding, training, and ongoing client engagement.

Client Experience Specialist – Onboarding

Product Manager

• Own the vision, strategy, and roadmap for Carefeed’s Admissions Product capabilities
• Define and communicate clear product goals aligned with company objectives
• Balance short-term customer needs with long-term platform scalability and technical health
• Identify opportunities to simplify workflows, improve usability, and unlock new value across the platform
• Deeply understand customer workflows, pain points, and success metrics through research, feedback, and data
• Partner with Customer Success and Sales to synthesize customer insights and prioritize impactful work
• Translate complex customer needs into clear, actionable product requirements
• Lead cross-functional teams through discovery, planning, delivery, and iteration
• Write clear product requirements, user stories, and acceptance criteria
• Own backlog prioritization and scope decisions, making thoughtful trade-offs
• Ensure timely, high-quality delivery of features and improvements
• Partner with Engineering to ensure technical feasibility, quality, and scalability
• Collaborate with Design to deliver intuitive, user-centered experiences
• Serve as a trusted partner to Sales and GTM to drive customer success
• Ensure product functionality meets high standards for reliability, performance, and security and compliance
• Champion product quality, usability, and consistency across the platform

Support Engineer

Client Experience Specialist – Onboarding

Senior Product Manager, Admissions