Support Engineer

Carefeed

Support Engineer at Carefeed investigating client issues and creating tools to prevent future problems. Collaborates between engineering, product, and client teams for smooth operations.

Posted 7/24/2026full-timeChicago • Illinois • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client support and technical problem-solving, with a focus on developing tools for issue detection and automation. Strong background in SaaS environments and a commitment to continuous improvement in client service processes.

Highest-signal resume keywords

Technical Support ExperienceClient Success ManagementSaaS Environment ProficiencyTool Development for AutomationBachelor's Degree in Computer Science

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportClient Issue ResolutionTool DevelopmentAutomationSoftware Development

Soft Skills

Client Service ExcellenceProfessionalismCollaborationProblem-SolvingContinuous Improvement

Industry Keywords

Startup EnvironmentHealthcare IndustryEnterprise Software

About the role

Key responsibilities & impact

Solve client issues. Your primary day-to-day responsibility will be to act as escalation support for Carefeed’s client experience team. Investigate and fix client issues as they arise.
Design and implement tools and fixes. Build tools to help you and the rest of the Carefeed team detect client issues or prevent them before they arise.
Assist in onboarding and offboarding clients. Assist in the technical setup of new clients as needed. As with client issues, you’ll be encouraged to develop tooling to automate this.
Collaborate cross-functionally with clients and Carefeed team members to understand requirements, resolve issues, and deliver high-quality outcomes.
Contribute to continuous improvement, sharing insights and feedback to strengthen processes, systems, and team collaboration.

Requirements

What you’ll need

2+ years in a technical support, client success or software development role
Experience in a startup environment or healthcare industry is a plus.
Proven track record of providing excellent client service and handling challenging client situations with professionalism.
Bachelor's degree in computer science, information technology, or related field, or equivalent practical experience.
Experience working in SaaS or enterprise software environments.

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance to support your health and well-being
401(k) plan to help you plan for the future
Paid vacation, sick time, and company-paid holidays to support work-life balance
A culture that values growth and development, with opportunities to grow your career as we scale