Careers at Crown

Parts Customer Care Representative

Careers at Crown

full-time

Posted on:

Location Type: Office

Location: Bloomington • Illinois • United States

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Salary

💰 $21 - $23 per hour

About the role

  • Answer and process incoming parts calls from customers and service technicians.
  • Pull orders, receive and put up stock.
  • Order parts and develop relationships with Crown factory and outside vendors.
  • Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
  • Maintain direct contact with current and prospective customers.
  • Prepare customer quotes.
  • Process paperwork.
  • Inventory control to include cycle counts of stockroom, vans and customer consignments.

Requirements

  • High school diploma or equivalent.
  • Valid driver's license and good driving record.
  • Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills.
  • Parts or inventory control experience and lift truck industry experience preferred.
  • Ability to work in a team environment.
Benefits
  • Competitive Wages.
  • Health/Dental/Vision/Prescription Drug Plan with a company contribution to each.
  • Health Savings Accounts and Flexible Spending Accounts.
  • 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan.
  • Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings.
  • Paid Parental Leave.
  • 9 Paid Holidays.
  • Paid Vacation accrued at a rate based on length of service and position.
  • 24 Hours of Personal Leave per anniversary year.
  • Birthday Pay for Non-Exempt employees.
  • Tuition Reimbursement up to $5,250 per calendar year.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
inventory controlparts orderingcustomer quotescycle countsnumerical perception
Soft Skills
verbal communicationwritten communicationinterpersonal skillsorganizational skillsteamwork
Certifications
high school diplomavalid driver's license