Careers at Crown

Service Product Manager – Automation, Emerging Technologies

Careers at Crown

full-time

Posted on:

Location Type: Office

Location: New Bremen • Ohio • United States

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About the role

  • Primary resource for technical troubleshooting/problem solving information.
  • Core member of product team, represents customer/field product concerns, direct service communications and after-market support.
  • Share product team responsibility of product quality, reliability, cost to manufacture and cost of ownership for both the company (warranty) and the end user.
  • Produce technical support information and qualifies Help Desk entries by product specialists.
  • Active in marketing development activities (VOT), customer visits and provides internal support for sales staff.
  • Training/coaching and resource for technical information.
  • Review and approve technical content of scripts, videos, and other media products.
  • Responsible for ensuring our service support channel has the necessary technical and replacement parts stock information.
  • Direct product related field support activities by monitoring and evaluating product performance trends including reliability, customer acceptance, warranty cost and customer cost of ownership.
  • Participate in prioritizing and initiating product team activities to improve product reliability, customer acceptance and reducing warranty costs both reactively and proactively.
  • Direct field campaigns, support literature, NBO and dealer communications.
  • Make routine field visits to enhance product support activities such as making routine visits with product team, train and support Regional Service Managers, solve product issues, make dealer visits to enhance dealer support and assists in product/market research.
  • Initiate, direct and approve final product on manuals/guides, technical service bulletins and field modifications and determines field distribution of the field mods.
  • Provide input to sales promotional material and spec sheet feature descriptions.
  • Actively participate in engineering design reviews and in marketing plan (VOT).

Requirements

  • 5-7 years related experience in customer support of technical equipment
  • Associate degree in Electronics, Robotics or related course
  • Strong managerial, communications, and interpersonal skills
  • Frequent Travel (6-20%)
  • Frequent Overnight (6-20%)
  • Work Authorization: Crown will only employ those who are legally authorized to work in the United States.
Benefits
  • Health/Dental/Vision/Prescription Drug Plan
  • Flexible Benefits Plan
  • 401K Retirement Savings Plan
  • Life and Disability Benefits
  • Paid Parental Leave
  • Paid Holidays
  • Paid Vacation
  • Tuition Reimbursement
  • and much more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical troubleshootingproblem solvingproduct qualityreliability analysiscost analysistechnical supporttrainingproduct performance monitoringfield modificationsengineering design reviews
Soft Skills
managerial skillscommunication skillsinterpersonal skills
Certifications
Associate degree in ElectronicsAssociate degree in Robotics